Rob wants to make sure that he meets your organization’s specific objectives. These programs can be mixed & matched to make the presentation a fantastic experience and great investment for your organization.

Ringing Endorsements: “How to Wow” Your Customers

Every team member has the opportunity to enhance your company’s reputation. When face to face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.

With this presentation attendees will learn:

  • What your customers really want
  • The five levels of listening
  • Choosing positive words … our success comes in CANS, not cannots
  • The importance of body language – reading our customers’, and taking responsibility for our own
  • Five steps to turn service breakdowns into loyalty building opportunities
“Remarkable Customer Service requires that every person in your organization understands the Fundamentals of Consistent Unsurpassed Service.”

Be a Ring Master! “How to WOW” Leadership

Most people don’t stay with companies; they stay with supervisors. To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn how to be a ring master of even the most challenging circus!

With this presentation attendees will learn:

  • The difference between management and leadership
  • The four characteristics of excellent leaders
  • The importance of developing and communicating your non-negotiables
  • Techniques to energize your team to use its discretionary effort to go the extra mile
  • How to involve everyone on your team to identify opportunities to add sparkle and polish to your customer’s experiences
“Average happens by accident. Excellence happens on purpose.”

Ring in the New Cheer — “How to WOW” with Positive Choices

Most people would rather be around a positive person. Most people believe they are positive people. Are you positive you’re positive?  There is one way to make sure that you are ringing in new cheer.  Learn how to wow with positive choices.

With this presentation attendees will learn:

  • Excellent communication skills
  • The importance of catching others doing things right
  • How to develop your personal brand
  • Methods to control worry
  • “It’s more fun to be excellent than mediocre…Let’s Have Fun Out There!”
If misery loves company, then positive people are having a party.  Join the Party!

“How to Wow” your team members — Teamwork Makes the Dream Work

Is your organization a good place to work or a GREAT PLACE TO WORK? Great places to work start with great teams. Great teams are made up of professionals who know that they are successful only by helping each other be successful. When we all do a little, we all get a lot.  Light a fire under your team members and learn the importance of everyone carrying the torch their share to make the distance.

With this presentation attendees will learn:

  • Ways to catch each other doing something right
  • How to involve everyone on your team to add polish to your customer’s experience
  • All of us are smarter than one of us
  • Techniques to make your company a GREAT PLACE TO WORK and a GREAT PLACE TO DO BUSINESS
“Teamwork divides the tasks and multiplies the successes.”